Help Centre
Clear answers for administrators, educators, learners and families—organised around the work they are trying to complete.
Start with what the user is trying to accomplish.
Guidance is organised around real tasks rather than a generic list of product modules.
Getting started
Accounts, roles, onboarding and first access.
Courses & content
Builder, publishing, resources and learner preview.
Assessment
Submissions, scoring, feedback and retake rules.
Users & roles
Invitations, enrolments and guardian linking.
AI & study tools
Pulse AI, flashcards, voice and learner support.
Technical & billing
Access, integrations, payments and support escalation.
Find answers by task, role and stage of the learning journey.
The Help Centre is organised around the work users are trying to complete. Administrators can find configuration and enrolment guidance, educators can resolve course or grading questions, learners can understand submissions and progress, and parents can review linked-account support.
When an issue cannot be resolved through guidance, support requests should include the role, page, action, time and safe error detail. This helps the support team reproduce the problem without asking users to share passwords or unnecessary personal information.
Guidance organised around the tasks users actually need to complete.
Each capability is designed as part of the complete learning journey, with role boundaries and institutional control.
Getting started
Accounts, invitations, onboarding, organisation setup, dashboard orientation and first steps for each role.
Courses and content
Course hierarchy, modules, publishing, secure resources, video, PDFs, notes, flashcards and activities.
Assessment and grading
Assignments, projects, essays, quizzes, submission states, marking queues, feedback and retakes.
Users and roles
Administrators, educators, learners, parents, invitations, enrolments and permissions.
AI and study tools
Pulse AI access, quotas, approved use, flashcards, voice support and generated content.
Integrations and billing
Email, storage, payments, SSO, APIs, plans and provider configuration.
How to submit a support request that can be resolved faster.
Representative users and workflows validate the model before wider rollout.
Describe the user and goal
State the role and the action the person was trying to complete.
Identify the exact location
Include the page, course or feature and approximate time.
Capture the visible result
Share safe error text or a screenshot with sensitive details removed.
Explain what changed
Mention whether the issue began after configuration, deployment, import or account changes.
Safe checks users can complete before escalating an issue.
The value of StudyPulse appears in daily learning operations—not only in a feature checklist.
Confirm the correct role
A page may be unavailable because the account lacks the required role or organisation access.
Refresh current assets
After deployment, reload without stale cached CSS or JavaScript and verify the environment.
Check activity status
Submitted, awaiting-scoring and graded work should not show the same actions as unstarted work.
Test another supported browser
This helps separate account or backend issues from local browser state.
Avoid sharing credentials
Support should never need a password, secret key or full payment credential by email.
Use the correct channel
Product support, billing, privacy and partnership requests may need different handling.
Practical answers before the next step.
Final configuration depends on the learning model, users, data, integrations and implementation scope.
How do I contact support?
Email support@studypulse.ai with the affected role, page, action and safe error detail.
Why can another role see a page I cannot?
StudyPulse uses role and organisation permissions. An authorised administrator should confirm the account assignment.
What should I do after a deployment looks broken?
Confirm the deployment completed, clear stale assets, verify static-file paths and test public and authenticated routes.
Where are privacy requests handled?
Use support@studypulse.ai and identify the request as a privacy or data-rights matter.
Build a learning experience people can understand and trust.
See how StudyPulse can be configured around your institution, roles, content and implementation needs.